Challenge
Efficiently manage returns and exchanges while maintaining a consistent user experience across channels.
Solution
Product return & exchange validation feature.
This ‘extra’ feature allows configuration of the maximum number of days within which a product can be returned or exchanged. If the number of days since the transaction was completed and recorded in the journal exceeds the configured limit, return or exchange is not permitted.
Result
- Complying unified rules to restrict product returns.
- Operational efficiency: automated validation reduced manual work.
- An approval framework to overcome return restriction, facilitate efficient and transparent audit management.
