strawberry
free add-on
point-of-sale extension
Dynamics 365 commerce add-on for loyalty and customer service
Strawberry enhances Dynamics 365 Commerce with set of ‘extra’ features (customer, loyalty and discount).
Why strawberry?
100% Free ISV solution
Developed with and for clients, Strawberry provides loyalty and customer service functionality without additional cost, helping businesses enhance customer care.
Customer care
Leverage support and assistance for customers before, during and after they purchase a product or service.
Seamless integration
A plug-and-play Dynamics 365 Commerce solution designed for POS system.
Key features
Quick customer creation & management
- Instant customer profiles: easily add customers to sales using phone numbers or emails.
- Auto-issued loyalty cards: automatically generate loyalty cards for seamless onboarding and engagement.
- Mobile country codes: ensures correct mobile number formatting.
OTP validation
Return & exchange policies: customizable workflows for a smooth return experience.
- OTP-based loyalty validation: secure loyalty points redemption with OTP verification.
- OTP-based customer verification: send a one-time OTP request via communication providers Unifonic, ValueFirst, DreamSMS, Meta API, Facebook API using SMS or WhatsApp channel prior customer creation and validate customers.
Omnichannel communication
WhatsApp integration for receipts: send customer receipts directly to WhatsApp or other messaging services, ensuring a connected and seamless customer journey.
What’s included?
Self-support
Access our comprehensive knowledge base from October 2025, empowering your team to resolve common issues independently.
Bug troubleshooting & fixing
Receive dedicated support via our Teams channel for versions supported by Microsoft, ensuring smooth and stable operations.
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